Shipping policy

At Kitchen Oha, we are dedicated to bringing your orders safely and efficiently to your doorstep. We strive to process and dispatch all orders accurately across the United States within our promised timeframes.

This shipping policy applies exclusively to orders delivered within the United States.

1. Shipping Rates & Fees

  • Standard Shipping: FREE ($0.00 USD)

  • We provide 100% Free Shipping on all orders shipped across the United States.

  • There are no minimum order values, handling fees, or hidden charges applied at checkout.

2. Order Cut-Off Time

  • Daily Order Cut-Off: 5:00 PM (Central Standard Time - CST) β€” Monday to Friday.

  • Orders placed before 5:00 PM (CST) on a business day will enter processing on the same day. Orders received after this time or over the weekend will begin processing on the following business day.

3. Processing & Handling Time

  • Handling Time: 1 to 3 Business Days (Monday to Friday).

  • Orders are packaged and dispatched from our facility within this timeframe. Orders are not processed on weekends or national holidays.

  • You will receive a dispatch confirmation email containing your tracking details once your parcel leaves our fulfillment center.

4. Transit & Estimated Delivery Time

  • Transit Time: 7 to 12 Business Days (Monday to Friday).

  • Total Expected Delivery Time: 8 to 15 Business Days from the time your order is placed.

  • Note: Delivery timelines are estimates and may occasionally be impacted by severe weather events, peak carrier volumes, or address verification delays.

5. Shipping Destinations

  • We ship exclusively to physical addresses located within the United States.

  • We currently do not offer international shipping outside of the USA.

6. Trusted Shipping Carriers To ensure secure and reliable delivery, we partner with reputable courier services, including:

  • USPS (United States Postal Service)

  • FedEx

  • UPS (United Parcel Service)

  • UniUni

The selection of the carrier depends on parcel weight, package dimensions, and regional destination.

7. Order Tracking Once your package ships, we will send an automated email with your tracking number. Please allow up to 24 hours for the courier network to update tracking events online.

8. Shipping Address Accuracy Customers are responsible for ensuring that all recipient details and delivery addresses entered during checkout are complete and correct. Kitchen Oha cannot be held accountable for misplaced packages, delivery failures, or delays caused by inaccurate address entries.

9. Order Modifications & Cancellations If you wish to change or cancel an order, please contact us immediately at support@kitchenoha.com or +1 314-417-4418. Once an order has entered our automated packaging workflow or has shipped, modifications are no longer possible, and standard return protocols will apply after receipt.

10. Damaged, Lost, or Missing Items If your order arrives damaged or fails to deliver, please notify our team within 7 days of delivery.

  • Please keep the original shipping box and product packaging.

  • Email photos of the damage to support@kitchenoha.com so we can investigate and arrange a replacement or refund with the logistics carrier.

11. Returns & Exchanges For comprehensive information on return eligibility, timelines, and refund procedures, please visit our dedicatedΒ Refund Policy page.

12. Customer Support Details

  • Physical Address: 2555 Southwest Blvd, Kansas City, MO 64108, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)