Refund policy

At Kitchen Oha, customer satisfaction is our top priority. If your purchase does not meet your expectations, we offer a simple and transparent process to return your items for a refund.

This policy applies to all orders shipped within the United States.

1. 30-Day Return Period You have 30 days from the date your order is delivered to request a return. Requests submitted after 30 days cannot be processed.

To be eligible for a return:

  • Products must be completely unused, unworn, unwashed, and in their original condition.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase (such as your order confirmation email or receipt) must be provided.

2. Non-Returnable Items & Exceptions Please note that certain items cannot be returned for a refund. Products purchased as part of a clearance event, gift vouchers, and items specifically designated as non-returnable on their respective product pages are final sale and not eligible for return.

We reserve the right to decline returns that do not meet these requirements.

3. How to Start a Return To initiate your return, please contact our support team:

Include your order number, the item(s) you wish to return, and the reason for the return. Our team will verify your request and provide instructions on where to send your return package.

4. Return Shipping Fees

  • Customer Preference / Change of Mind: You are responsible for paying all return shipping costs. Shipping fees are non-refundable.

  • Damaged, Defective, or Wrong Items: If you received an incorrect, damaged, or defective item due to our error, we will cover all return shipping costs or provide a prepaid shipping label.

5. Damaged or Incorrect Products If your item arrives damaged or incorrect, please notify us within 7 days of delivery.

Send clear photographs of the damaged or wrong product to support@kitchenoha.com. Once confirmed, we will ship a replacement or issue a full refund at no extra cost to you.

6. Refund Process (14 Business Days) Once your return package is delivered to our warehouse and inspected, we will notify you by email regarding the approval status of your refund.

If approved:

  • Refunds will be issued within 14 business days.

  • Payments will be credited directly to your original payment method: Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

Note: Your bank or credit card company may require additional processing time for the funds to reflect in your account.

7. Order Cancellations Orders can only be modified or canceled before they are processed for shipping. Once an order has shipped, it cannot be canceled. You will need to receive the package and follow our standard return process.

8. Customer Support Contact Information

  • Store Name: Kitchen Oha

  • Email: support@kitchenoha.com

  • Phone: +1 314-417-4418

  • Address: 2555 Southwest Blvd, Kansas City, MO 64108, United States

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (CST)

  • Response Time: We aim to reply to all inquiries within 24 business hours.